Return Policy - Cokion Global Marketplace Buy, Sell & Ship Products Internationally
Cokion
International Store Return & Refund Policy
This General Return Policy is
applicable for all Cokion Global Store products (“Product”). If the
Product is eligible for a refund on a return, you can choose to return the
Product either through courier Pickup or Self-Return**
Courier Pickup
If you schedule a courier pick-up
through our Online Returns Centre you are required to keep the following
documents ready for handing it over to the pickup associate:
Ø Copy of your ID proof (Aadhar, Passport, or PAN)
Ø Return invoice
Ø Customer Authorisation
Ø A return mailing-label with Cokion tracking barcode
The Return invoice and Customer
authorization documents should be affixed to the package. You can access these
documents by clicking Manage Returns in the Online Returns Centre. It generally
takes up to 15 - 25 days for an item to reach Cokion Export Sales, after it is
picked up by the courier.
Self-Return
In case of self-return, the customer
can return the Product using any courier/ postal service of your choice. It is
the customer’s responsibility to provide all the documents which are required
by the courier to ship the item back to Cokion Export Sales.
Cokion International will reimburse
shipping charges on presentation of receipt as per actuals up to a maximum of
INR 1725/- (Rupees One Thousand Seven Hundred and Twenty-Five Only).
Note:
Once the package is received at
Cokion International fulfillment center in India, it takes 2 (two) business
days for the refund to be processed and 2- 4 business days for the refund
amount to reflect in your account.
·
If your return is due to a Cokion
error you'll receive a full refund, else the shipping charges (onward &
return) along with import fees will be deducted from your refund amount. An
item that is either damaged or defective when delivered to you will be
considered a Cokion error.
·
If you wish to cancel your
order/item, go to Cancel Item or Order.
·
For products worth more than INR
25000, we only offer the Self-Return option.
Cokion
Cokion Private Limited is an Indian multinational technology company focusing on e-commerce, technology services, online advertising & marketing, headquartered in Bengaluru, Karnataka, India. It has its subsidiary, Cokion Inc., headquartered in Albany, New York, USA.
Welcome to Cokion com., the ultimate online shopping destination tailored for the diverse needs of consumers across the world. At Cokion.com, we pride ourselves on providing a seamless and enjoyable e-commerce experience, offering a wide range of products and services to meet the unique preferences of our customers.
Key Features:
Extensive Product Selection: Discover a vast array of products ranging from electronics and fashion to home goods and more. Cokion.com curates a diverse collection to cater to every aspect of your lifestyle.
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Responsive Customer Support: Our dedicated customer support team is ready to assist you with any inquiries or concerns. Reach out to us via various channels, and we'll strive to provide swift and effective solutions.
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Mission Statement:
At Cokion.com, our mission is to redefine the online shopping experience for our customers. We aim to become the go-to destination for individuals seeking quality products, exceptional service, and a platform that understands and meets your evolving needs.
Cokion Global Marketplace is an ecommerce exports platform to sell internationally from around the world, 7000+ Sellers already exporting | 18 International Markets | 200+ Countries & Territories. Fulfilled by Cokion Inc.
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