Redressal Policy for Cokion.com: Marketplace
Disclaimer: In the event of any
discrepancy or conflict, the English version will prevail over the translation.
aims at becoming the earth's most customer centric company and hence we believe
in providing the best experience to our customers. However, if you do feel we
can improve our service pertaining to Cokion.com: Marketplace, you can contact
us through the below mentioned touch points and we will be glad to assist you.
recommend you go through our help pages from here that aim at providing
self-help to our customers.
queries related to areas other than Cokion.com: Marketplace, you can contact the
Cokion customer service team here.
Level 1: Customer Support
can contact our 24x7 customer service team via https://cokion.com/contact which
provides online resolution to your queries / complaints across channels
including chat. You can also request for a call back for your query and we
would be happy to reach out. The team will address your concern / query within
7 business days from receipt.
Level 2: Customer Service Escalation
your concern/query is not addressed within the promised timeline or are
dissatisfied with the response from Level 1, you can reach out to our
escalation desk via email. You can write to firstname.lastname@example.org and we will
respond to you within 5 business days from receipt of your email.
Level 3: Grievance Officer
your query remains unresolved, you can escalate the matter to our Grievance
Officer. You can contact our Grievance Officer - Mr. Krishna Chauhan at
email@example.com with the details of your interaction with the firstname.lastname@example.org.
We will respond within 3 business days from the date of receipt of your email.
Level 4: Nodal Officer
the unlikely event that your issue remains unresolved to your satisfaction
despite escalating to our Grievance Officer, you can reach out to our Nodal
Officer – Pratyush Dubey via email at email@example.com. We will respond within 3
business days from the date of receipt of your email.
you would like to speak to us, please feel free to call +91-94485-27391.