Customer Support - Cokion Global Marketplace Buy, Sell & Ship Products Internationally

Customer Grievance Redressal Policy for Cokion.com: Marketplace

Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.

Cokion.com aims at becoming the earth's most customer centric company and hence we believe in providing the best experience to our customers. However, if you do feel we can improve our service pertaining to Cokion.com: Marketplace, you can contact us through the below mentioned touch points and we will be glad to assist you.

We recommend you go through our help pages from here that aim at providing self-help to our customers.

For queries related to areas other than Cokion.com: Marketplace, you can contact the Cokion customer service team here.

Level 1: Customer Support

You can contact our 24x7 customer service team via https://cokion.com/contact which provides online resolution to your queries / complaints across channels including chat. You can also request for a call back for your query and we would be happy to reach out. The team will address your concern / query within 7 business days from receipt.

Level 2: Customer Service Escalation

If your concern/query is not addressed within the promised timeline or are dissatisfied with the response from Level 1, you can reach out to our escalation desk via email. You can write to escalation@cokion.com and we will respond to you within 5 business days from receipt of your email.

Level 3: Grievance Officer

If your query remains unresolved, you can escalate the matter to our Grievance Officer. You can contact our Grievance Officer - Mr. Krishna Chauhan at info@cokion.com with the details of your interaction with the info@cokion.com. We will respond within 3 business days from the date of receipt of your email.

Level 4: Nodal Officer

In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Grievance Officer, you can reach out to our Nodal Officer – Pratyush Dubey via email at info@cokion.com. We will respond within 3 business days from the date of receipt of your email.

If you would like to speak to us, please feel free to call +91-94485-27391.

 

 

 

Cokion Inc.

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