Customer Support - Cokion Global Marketplace Buy, Sell & Ship Products Internationally
Customer Grievance
Redressal Policy for Cokion.com: Marketplace
Disclaimer: In the event of any
discrepancy or conflict, the English version will prevail over the translation.
Cokion.com
aims at becoming the earth's most customer centric company and hence we believe
in providing the best experience to our customers. However, if you do feel we
can improve our service pertaining to Cokion.com: Marketplace, you can contact
us through the below mentioned touch points and we will be glad to assist you.
We
recommend you go through our help pages from here that aim at providing
self-help to our customers.
For
queries related to areas other than Cokion.com: Marketplace, you can contact the
Cokion customer service team here.
Level 1: Customer Support
You
can contact our 24x7 customer service team via https://cokion.com/contact which
provides online resolution to your queries / complaints across channels
including chat. You can also request for a call back for your query and we
would be happy to reach out. The team will address your concern / query within
7 business days from receipt.
Level 2: Customer Service Escalation
If
your concern/query is not addressed within the promised timeline or are
dissatisfied with the response from Level 1, you can reach out to our
escalation desk via email. You can write to escalation@cokion.com and we will
respond to you within 5 business days from receipt of your email.
Level 3: Grievance Officer
If
your query remains unresolved, you can escalate the matter to our Grievance
Officer. You can contact our Grievance Officer - Mr. Krishna Chauhan at
info@cokion.com with the details of your interaction with the info@cokion.com.
We will respond within 3 business days from the date of receipt of your email.
Level 4: Nodal Officer
In
the unlikely event that your issue remains unresolved to your satisfaction
despite escalating to our Grievance Officer, you can reach out to our Nodal
Officer – Pratyush Dubey via email at info@cokion.com. We will respond within 3
business days from the date of receipt of your email.
If
you would like to speak to us, please feel free to call +91-94485-27391.
Cokion
Cokion Private Limited is an Indian multinational technology company focusing on e-commerce, technology services, online advertising & marketing, headquartered in Bengaluru, Karnataka, India. It has its subsidiary, Cokion Inc., headquartered in Albany, New York, USA.
Welcome to Cokion com., the ultimate online shopping destination tailored for the diverse needs of consumers across the world. At Cokion.com, we pride ourselves on providing a seamless and enjoyable e-commerce experience, offering a wide range of products and services to meet the unique preferences of our customers.
Key Features:
Extensive Product Selection: Discover a vast array of products ranging from electronics and fashion to home goods and more. Cokion.com curates a diverse collection to cater to every aspect of your lifestyle.
User-Friendly Interface: Our intuitive and user-friendly platform ensures a smooth navigation experience. Effortlessly browse through categories, find detailed product information, and enjoy a hassle-free shopping journey.
Secure Transactions: Your security is our priority. Cokion.com employs state-of-the-art encryption and security measures to safeguard your personal information and facilitate secure transactions.
Fast and Reliable Delivery: Enjoy prompt and reliable delivery services across the world. Cokion.com. is committed to ensuring your purchases reach you in a timely manner, enhancing your overall satisfaction.
Responsive Customer Support: Our dedicated customer support team is ready to assist you with any inquiries or concerns. Reach out to us via various channels, and we'll strive to provide swift and effective solutions.
Exclusive Deals and Promotions: Benefit from exciting promotions, discounts, and exclusive deals regularly offered on Cokion.com. Save more while enjoying the quality and convenience of our e-commerce platform.
Mission Statement:
At Cokion.com, our mission is to redefine the online shopping experience for our customers. We aim to become the go-to destination for individuals seeking quality products, exceptional service, and a platform that understands and meets your evolving needs.
Cokion Global Marketplace is an ecommerce exports platform to sell internationally from around the world, 7000+ Sellers already exporting | 18 International Markets | 200+ Countries & Territories. Fulfilled by Cokion Inc.
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